Shipping & Returns
Shipping
Due to an increase in order volume during the holidays, you may experience some delays in order processing.
All shipments are sent via UPS, FedEx and Canpar couriers with an estimated delivery of 2-8 business days. We ship to addresses within Canada only. We do not ship internationally.
Shipping times may vary. Contact [email protected] for a delivery estimate based on destination. Once shipped, BLVD assumes no responsibility for lost or stolen packages.
CANADA
We offer FREE SHIPPING to most provinces in Canada on orders over $100 (before tax). Rural areas, and locations with high shipping costs will be contacted via email prior to shipment for a shipping contribution. You may choose to cancel an order if shipping costs are too high.
A flat shipping rate of $15 will be charged on orders under $100 before taxes.
Applicable sales taxes are added according to the order's destination province or territory.
United States
BLVD ships items To the United States (lower 48 only) via FedEx, UPS, DHL. It is the responsibility of the purchaser to pay any US duties, brokerage fees and taxes that may be due upon entry to the U.S.A. All US orders are subject to a flat rate of $30 CAD. Multiple pair purchases may require an additional shipping contribution and BLVD Customer Service may contact purchaser if a contribution is necessary.
Orders are declared at full purchase value and will be labelled as footwear. Shipping fees are non-refundable. US orders are final sale. Orders may be delayed by US customs and are the responsibility of the customer. These delays are beyond our control and we are unable to supply information about these delays.
Delivery times vary depending on location. Typical range is 4-10 days.
In Store Pick Up
Orders placed online may be picked up in-store. Please provide a printed or digital copy of the order, original payment card with matching last four digits and photo ID with name for verification.
Additional shipping and delivery information can be found on our FAQ page.
If there is an issue with your purchase please contact Customer Care at [email protected]. You will receive a response within 24 hours.
Returns and Exchanges
If you wish to return your purchase via mail please contact our Customer Care team by email at [email protected] to initiate a Return Item# sent to you via email. Any item(s) returned without a Return Item# will not be accepted.
Items purchased online from www.blvdshoes.ca and shipped may be returned within 21 days of purchase with a Return Item#, the original invoice and method of payment. To be considered eligible for refund all returned product must be in original unworn condition, unaltered, in the original undamaged box with packaging and original tags attached. In-store pick ups may be returned within 7 days of purchase date. Customer must request a Return Item# within three days of receipt of goods. BLVD reserves the right to refuse returns that do not satisfy these requirements. Please allow for 7 business days for your return to be processed and issued.
The same criteria applies to all exchanges as returns. If you wish to exchange your purchase via mail please contact our Customer Care team by email at [email protected] to initiate an Exchange Item# sent to you via email. Any item(s) returned without an Exchange Item# will not be accepted. The exchanged item will be return shipped to the customer at the customer's cost regardless of price. Discounted and Sale items are final sale and no return or exchange can be made. Please note flat rate shipping fees are non-refundable and free shipping will be deducted from any refund amount. Return shipping fees are the responsibility of the customer.
