Contact Us / FAQs

Due to an increase in our order volume, Covid-19, as well as an increase in Canada Post parcel volumes, you may experience delays. We do our best to process orders as quickly as possible while maintaining a safe operating environment. Visit Canada Post for updates on potential shipping delays.

We appreciate your patience and understanding.

Yes! We are currently offering Contactless Curbside Pick Up at our storefront in Kelowna.

Please have your I.D. with Name and matching original payment mode with last 4 digits for verification. Please present a copy of your purchase order.  Any discrepancies with this information will not allow for release of the merchandise.

Please call the store when you arrive for curbside pick up at (250)712-2230

*You may also pick up your purchase in-store provided the same verifications can be made as curbside pick up.

For online purchases

If you wish to return your purchase via mail please contact our Customer Care team by email at [email protected] to have a Return Item# sent to you via email. Any item(s) returned without a Return Item# will not be accepted. A Return Item# must be requested within three days of receiving the goods.

BLVD will take back any unworn item purchased online within 21 days of purchase to our store location with a Return Item#. Product is considered eligible for refund when returned in original unworn condition, unaltered, original box and packaging, original tags attached and the original invoice and method of payment included. Please note shipping fees are non-refundable and not reimbursable. Discounted items are final sale.

For in-store purchases

In-store regular priced item purchases may be returned within 7 days. The item(s) must be in the original condition, in the original box accompanied with the original receipt and payment tender.

We accept Visa, Mastercard and American Express.

Yes, purchases are secure with SSL, “secure sockets layer” that encrypts customer credit card information.

We will confirm your order promptly during business hours. Outside of normal operating hours confirmation may take up to 24 hours. We reply to general customer inquiries within 48 business hours.

We allow for changes to orders up until the order has been packed and shipped. Once the product is shipped no changes may be made. If the package is refused upon delivery a restocking fee equal to the return shipping cost plus 5% of the product retail value will be deducted from the refund.

We will confirm your order promptly during business hours. Outside of normal operating hours confirmation may take up to 24 hours. We reply to general customer inquiries within 48 business hours.

Some items may not be available as product inventory levels are always in flux. Occasionally, some product may be unavailable due to variances in inventory.

We will update you via email when your order is processed and ready to be shipped. You will receive a tracking number when the order has been picked up.

No, currently we only ship within Canada.

Yes! Gift Cards can be redeemed online.